As osilo mentioned, port 4309 is for the shorewarecdr database. Supports all existing audiowebim features as physical sa100sa400. Since most switches are already set up with the lldp option. Shoretel shorephone ip 8000 configuration manual pdf download. These are the ports listed in the shoretel install guide but listed in order instead of a nonsequential table.
Although its a hardware and software voip telephone system, the software is extremely powerful and flexible, yet very easy to setup and use. Change the directory to the drive that shoretel is installed c. For best results, the latency should be under 100ms. In theory shoretel hq director should upgrade firmware on devices to bring it to current version across the infrastructure. Information about firmware upgrades for phones used in the shoretel sky phone system. Software files and documentation can be downloaded, at your convenience, from the shoretel web site. Refer to the system administrator documentation for the appropriate ip addresses for your site. That being said, many appliance vendors are lazy about keeping their software up to date, so youre right to be cautious about its security. Communicator for windows user guide document part number.
I just had a weird issue with our shoretel system where we had calls dropping every few minutes on some phones. This article covers what will happen if you delete the preexisting sa100 provided with demo kits and redeploy it using the. Shoretel voip cisco voip technology blog vmware sonicwall connectwise administration firewall ports for shoretel sa100. Spoof mac to enable shoretel license to run on new server solution change the mac address in windows go to start control panel. Callerid not shown on far end if call is redirected.
When clicking voicemail, or calling the office, there is no audio playing. The spasa resulted in a significantly higher number of. We endeavor to provide the highest system availability and publish our performance publicly to illustrate this commitment to reliability and transparency. This preface provides an overview of the conferencing and instant messaging planning and installation guide. Shoretel requirements shoreware server software, shoretel 6. I had a look and those phones all had out of date firmware in the hq. Shoretel system is documented as described in the following sections.
The sa100 service appliance supports 30 simultaneous secure web conferencing ports as well as 50 simultaneous audio conferencing ports. My friend who sells shoretel says im is built into communicator now with base user licensing, where it used to require pro or premier user license. Double click on network connections inside network and internet connections category in windows xp. Mitel premises mobility and mitel conferencing for apple ios users are also supported. Feb 20, 20 sometimes when shoretel shoregear switches connected to infrastructure might have old version of the firmware. However sometimes that fails and there is a need to enforce apropriate firmware on device. Ethernet 10100, 10100 switch 10100 switch 10100 switch 10100 switch 10100 switch na ip addressing dhcp, static dhcp, static dhcp, static dhcp, static dhcp, static na technical specifications size 11. The mitel collaboration service appliances sa 100, sa 400 and the virtual sa are sealed appliances, optimized for resiliency and security. Shoretel small business edition 100 sbe 100 was created to help empower. In the scenario where a service appliance is deployed in the dmz, the following requirements apply. Shoretel connect maintenance guide file transfer protocol. System documentation conferencing user guide provides information on how to plan the implementation of the shoretel service appliance 100 sa100, as well as how to install the hardware and configure the integrated applications.
Check with your system administrator for passwo rd length. The process, however, requires attention to the detail. The phone will reset and display factory test kpd mode again. Shoretel 12 allows organizations to deploy shoretel instant messaging im service through the installation of the service appliance 100. The shoretel tmsdtas software supports telephony application. Unlike sg switches and phones, sa100 ive noticed doesnt update itself automatically. A series of digits that precede a phone call with the number the caller dialed. Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of major league baseball and our 30 clubs. The phone will be reseted and display factory test kpd mode. The virtual server appliance needs to be migrated to connect rebuilt and content restored. Entity administrative objects in the shoretel system, upon which system operations are based. If you are running a shoretel system at least in germany or switzerland and you have some people forwarding calls to external phones like mobile phones andor land lines. Feature summary shorephone telephones specifications ip 560 ip 560g ip 230 ip 212k ip 110 bb 24 ap 100 us and canada only functions call appearance 6 tricolor leds 3 green leds 12 tricolor leds 1 24 tricolor leds 1. Shoretel does not test, nor vouch for the members development andor quality assurance process, nor the overall feature functionality of the members solutions.
Ultimately the fix is to roll back to the backuprestore point you created prior to making the changes, set your dhcp role to be handled by your router on site cisco routers can do your option 156 string for shoretel handsets, set your router as dns as well for your secondary dns in your dhcp, and find some basic pc box that you can tax and. Here you can ask questions, talk, andor complain about running a shoretel pbx, shoretelsky, or any other shoretel product. Shoretel planning and installation guide for more information. Shoretel collaboration service appliancessa 100, sa 400 and the virtual sa are. Redhatderived distros make a popular platform for appliances because of how long the base distro is supported, and it wouldnt surprise if the vsa 100 was running on a redhat base. About this book this document provides planning, installation, and administration information for shoretel service appliances including the sa 100 and sa 400, as well as the following services. On the shoretel sa100, for example, you will find this in ftproot directory of the hq server in the path \inetpub\ftproot\tsu\phr\ucb.
The shoretel service appliance 100 sa100 is designed to integrate with your shoretel system and provide conferencing and instant messaging capabilities. How to reset a shoretel phone to factory settings hass it. Most shoretel vendors cant even find the application to play the file let alone edit it as it is not a normal wav file. Shoretel sip 3rd party vm the dv2000 hospitality solution consists of guest messaging software, wakeup call software, pms interface software and optional call accounting software on a 2u rack mount windows 7 pc. Sometimes when shoretel shoregear switches connected to infrastructure might have old version of the firmware. Spoof mac to enable shoretel license to run on new server. The im service provides secure, corporate instant messaging to shoretel users using shoretel communicator as well as through the use of third party im extensible messaging and presence protocol xmpp clients. Let it central station and our comparison database help you with your research. Shoretel will reissue these when you move to new hardware and have maintenance.
When the phone displays the date and time, the boot and upgrade process is. You can learn more about the products and services included in this list by visiting our website. Open up a command prompt on the shoretel server or shoretel dvm b. When new software is released, the detailed notes explaining the new features help you decide the best time to do the upgrade. Shoretel voice mail switch and sa100sa400 server appliance do not. In the scenario where a service appliance is deployed in the dmz. Shoretel tests and validates the interoperability of the members solution with shoretels published software interfaces. They will only see your system default pri caller id. Msc thesis irausquin eindhoven university of technology research. I want to say they will do it even out of maintenance, but i wouldnt tell him to do it unless i was certain, and im not. You need to follow below steps to get this working on your pri or bri trunks. You have a physical appliance, not a virtual collab sax00. Smdi shoretel voicemail automated attendant menus shoretel communicator personal access professional access operator access extension assignment shoretel conference sa 100 conference audio users conference web users system im users shoretel contact center workgroup edition groups, agents, supervisors 100 5,000 shoretel mobility shoretel.
The phone downloads the latest bootrom and firmware from the shoretel server in paris and in the process, reboots several times. May 04, 2014 deploying the shoretel service appliance sa 100 in the demilitarized zone dmz is the preferred method to facilitate external traffic. Program files\shoreline communications\shoreware server d. Any link with autonegotiation set on only one end can easily result in a duplex mismatch issue which can be a major bottleneck. About doubletake software doubletake from doubletake software goes beyond periodic backup to provide accessible and affordable data protection, ensure minimal data loss, and enable immediate recovery from any disaster or system outage. Also, your network diagram very nice, by the way doesnt seem to show the location of the shoretel switch apologies if i missed it. Firmware version mismatch indicates that you must upgrade the switch. Shoretel is a leading provider of enterprise ip telephony solutions. The client software is easily deployed via active directory and group policy, but there s a problem where the outlook integration installer requires elevation, even though the. Mitel collaboration service appliance formerly shoretel.
We provide a wide range of telephony equipment to meet your needs. Shoretel sa100 service appliance dmz ports daniel kuchenski. When there is no recorded greeting for a mode, the shoretel system announces your recorded name and the standard greeting for that mode. How to reset a shoretel phone to factory settings hass. Editing shoretel system prompts or wtf is a phr file. Shoretel virtual appliance capabilities hilltop technologies.
This summary provides the availability of our products and services in the last month and the most recent week. Shoretel service appliance 100 sa100 dell e10s001 server. You can run shoretel virtualized, but that wont solve his issue. Participants using displays set for a different resolution experience resolution mismatch. About this book this document provides planning, installation, and administration information for shoretel service appliances including the sa100 and sa400, as well as the following services. Mitel business phone systems, voip, collaboration tools. The shoretel software uses smtp to send email notifications for example. Shoretel sa100 service appliance cli daniel kuchenski. We compared these products and thousands more to help professionals like you find the perfect solution for your business. The, right click on the active network connection with network adapter that you want to change the mac address.
Oct 19, 2012 if you are placing your sa100 service conference appliance in a dmz, you have quite a few ports that need to be opened up to your internal shoretel network. Appliance 100 sa100, as well as how to install the hardware and configure the. When i go to quick look, i see sa100 collab and status says software mismatch. From the shoretel server, i can ping the sa 100 just fine, and from the sa 100 i can ping the default gateway and the. Shoretel switch connectivity problems solutions experts. Dec 20, 2012 shoretel sa 100 service appliance cli december 20, 2012 0 comments shoretel i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in. No errors anywhere, and everything looks good in director except for a licensing issue since the mac address changed.
Shoretel sa100 service appliance cli december 20, 2012 0 comments shoretel i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in. Dec 20, 2012 shoretel sa100 service appliance cli dkuchenski december 20, 2012 1 i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in. Oct, 2016 how to fix a shoretel firmware version mismatch 0 october, 2016 in knowledge base portal, mitel shoretel tech resources by inflow communications tags. If i had a more recent version of shoretel software i should be able to get the sg50s connected, theoretically get the phones to connect to the sg50s, and use shoreware director to reset the passwords in the phones or wipe the firmware and start all over new.
Shoretel enterprise contact center shoretel contact center 9 supervisor guide 10 dnis dialed number identification service. The reboot process is complete when the phone displays the date and time. Create a new isdn profile under trunks isdn profiles. Sa100 will not connect to hq after reimaging mitel. Worl headquarters 96 stewart rive sunnyvale a 408 sa shoretel.
Screen should be back to normal you will see the firmware is downloaded. The file is actually a phrase file and is usually found with a. I believe an update of firmware will fix this issue. Press question mark to learn the rest of the keyboard shortcuts.
Shoretel sa100 service appliance cli the network stack. Objectives and audience for this book shoretel is now part of mitel. Shoretel sa100 service appliance cli dkuchenski december 20, 2012 1 i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in. Shoretel sa100 collaboration server appliance shoregear. How to fix a shoretel firmware version mismatch 0 october, 2016 in knowledge base portal, mitel shoretel tech resources by inflow communications tags. On shoretel 100, 200, 500, and 600series ip phones 1. In version 14, shoretel now can be fully virtualized. The actual task of upgrading your shoretel system from one software version to the other is brilliantly simple. If you apply the resources shoretel will give you a free conference bridge appliance on vmware. How to fix a shoretel firmware version mismatch 0 october, 2016 in knowledge base portal, mitelshoretel tech resources by inflow. It was aprovimetly half the phones in our system that had the error, how ever we have not made any changes to our system in months.
They may not see the incomming caller id on their external device. I know were missing something, but documentation is vague and i dont know much about this. Step 3 if your system administrator assigned you a password, enter it now otherwise enter a default password of 1234, and press. From the shoretel server, i can ping the sa100 just fine, and from the sa100 i can ping the default gateway and the. Rq communications is your telecommunications expert, specializing in refurbished nortel, avaya and shoretel telephone equipment.
Step 2 enter the extension number assigned to you by your system administrator. Shoretel gave us exactly that and now with over 350 phones, we rarely ever have any issues. Shoretel conference sa 100 conference audio users conference web users system im users shoretel contact center workgroup edition groups, agents, supervisors 100 5,000 shoretel mobility. We provide our customers with a brilliantly simple communication solution. Shoretel has shipped over 450,000 phones and has about 5,000 customers and they are mostly small and mediumsized companies. Shoretel voice mail switch and sa100sa400 server appliance do not get any. They are designed to run mitel premises collaboration software, including instant messaging, audio conferencing and desktop sharing for windows and mac. Jul 22, 2014 i came into an environment with shoretel phone system. When i go to quick look, i see sa 100 collab and status says software mismatch.
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